Contact Details

Electricity Industry Superannuation Scheme
GPO Box 4303
Melbourne VIC 3001

Electricity Industry Superannuation Board
as Trustee of the Electricity Industry
Superannuation Scheme

ABN 57 923 283 236

USI  57 923 283 236 000

Helpline
1300 307 844

If calling from overseas
+61 3 8687 1887

Email us
inquiries@electricsuper.com.au

Family Law matters

By post to address above, or email to

eiss@mercer.com

Language assistance
We can help you in a number of languages. To use our translation service, simply request to use a translator when you call the Helpline.

Make an appointment

To meet us at either your worksite or at the Trustee Office at Level 7, 70 Pirie Street Adelaide.

To make a complaint

Contact the Electricity Industry Superannuation Scheme Complaints Officer at Level 7, 70 Pirie Street, Adelaide SA 5000, or at the above email address or phone number.

External dispute resolution

If you have already made a complaint to us and you are not satisfied with the response provided to you, or after 90 days has passed since you first complained, then you have the option to refer your complaint to the Australian Financial Complaints Authority (AFCA).  AFCA can be contacted at:

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne   VIC   3001

AFCA replaced the Superannuation Complaints Tribunal (SCT) as the relevant external dispute resolution body for complaints about superannuation from 1 November 2018.

For more details about referring a complaint to AFCA, how AFCA handle complaints, and time limits that may apply please contact AFCA directly.

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