To make a complaint
Contact the ElectricSuper Complaints Officer at Level 7, 70 Pirie Street, Adelaide SA 5000, or at the above email address or phone number.
We will work hard to respond to your complaint as soon as possible, however, please understand that some complaints will take longer than others due to their complexity and the information we need to collect to consider your complaint fully. We will endeavour to resolve your complaint within 45 days (or 90 days for a complaint about the distribution of a death benefit). If we cannot resolve your complaint in that time, we will contact you to advise of the progress of your complaint.
External dispute resolution
If you have already made a complaint to us and you are not satisfied with the response, then you have the option to refer your complaint to the Australian Financial Complaints Authority (AFCA). There are specified timeframes that apply to lodging a complaint with AFCA. Their website provides more information about the timeframes that apply. AFCA can be contacted at:
Phone: 1800 931 678
Or by mail to:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
For more details about referring a complaint to AFCA, how AFCA handle complaints, and time limits that may apply please contact AFCA directly.